Privacy Policy

Last updated: January 2026

SilverSands Casino, operated through silversands-casino-bet.co.za, takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. Please read it carefully before you register or use our platform.

Who We Are

SilverSands Casino is an online gaming platform serving South African players. For the purposes of this policy, we are the responsible party for any personal information you share with us. If you have questions about how we handle your data, you can contact us directly through the support channels listed on our website.

What Information We Collect

When you create an account or use our services, we collect certain personal information. This includes:

Your full name, date of birth, and South African ID number or passport number
Your contact details, including email address and mobile number
Your physical address and proof of residence
Banking details and payment information used for deposits and withdrawals in South African Rand (R)
Device information, IP address, and browsing activity on our platform
Records of your gaming activity, transaction history, and account preferences

We may also collect information when you contact our support team, participate in promotions, or respond to surveys.

Why We Collect Your Information

We don't collect your information just to have it. There are specific, legitimate reasons behind every piece of data we hold.

To verify your identity and confirm you are 18 years or older, as required by South African law
To process deposits and withdrawals in Rand and keep accurate financial records
To comply with our obligations under the National Gambling Act 2004 and any directives issued by the National Gambling Board (NGB)
To detect and prevent fraud, money laundering, and other unlawful activity
To provide customer support and resolve disputes
To send you relevant promotions and account updates, where you have agreed to receive them

How We Share Your Information

We do not sell your personal information to third parties. Full stop. But there are situations where we do share it with others.

We work with trusted third-party service providers who help us run our platform, process payments, and verify identities. These providers are contractually required to handle your data securely and only for the purposes we specify. We may also share information with regulators, law enforcement, or other authorities when we are legally required to do so. This includes the National Gambling Board and the South African Police Service where applicable.

How We Protect Your Information

We use industry-standard security measures to protect your personal information from unauthorised access, loss, or misuse. This includes SSL encryption on all data transmissions, secure servers, and strict internal access controls. That said, no system is completely foolproof, and we encourage you to keep your account password private and to contact us immediately if you suspect any unauthorised activity on your account.

How Long We Keep Your Information

We keep your personal information for as long as your account is active and for a period afterwards as required by law. South African financial and gambling regulations may require us to retain certain records for up to five years after your account is closed. Once that period has passed, we securely delete or anonymise your data.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have rights regarding your personal information. You can request access to the information we hold about you, ask us to correct any inaccuracies, or request deletion of your data in certain circumstances. To exercise any of these rights, contact our support team. We will respond within a reasonable timeframe.

Children and Minors

Our platform is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has registered an account, we will close it immediately and delete the associated data.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. If the changes are significant, we'll notify you by email or through a notice on the platform. Continuing to use our services after changes are posted means you accept the updated policy.

Gambling should be fun. If it stops being fun, please reach out to the National Responsible Gambling Programme (NRGP) on 0800 006 008. This service is free and available 24 hours a day.